Rack N Roll Pty Ltd offer a 5 year structural warranty on all Rack N Roll® hitch mounted motorcycle carriers.
Warranty has been a non issue, all parts are made with quality materials, processes and workmanship.
Our welding is first rate using industrial machines.
The 5 year structural warranty applies to all steel and aluminium, laser cut parts, tube and welding.
Paint finish is warranted for 12 months, it is done to a high standard with the processes below.
Steel: All steel parts are sandblasted, primed and powder coated.
Aluminium: All aluminium parts are acid etched, chromated and powder coated.
Stone chips, dragging over rocks, paint wear in the receiver, storing on the ground in mud all falls under normal wear and tear and is not covered under the 12 month warranty.
BE AWARE – Powdercoat is not a Ferrari finish, it is an industrial coating to help prevent corrosion.
Whilst the finish is very good it will have the odd imperfection, all parts are hung on a conveyor so there will be a small mark from that.
LED kits 12 months.
HARDWARE for our carriers such as the turnbuckles, snap hooks, shackles, eye nuts – 12 months however NOTE WELL BELOW.
DO NOT RELY SOLELY ON THE HARDWARE TO THE BIKES FOOT PEGS.
You must secure your bike from at least four points, you must use MX Tie Downs or Ratchet straps from your bikes frame or handlebars or triple clamp or crash bars to the secondary tie down points on the bike carrier. You can also strap from the inside of the bike to the tow bar shackle points for additional security.
This is to provide a backup to prevent your bike falling off in the event of hardware failure.
WARRANTY PROCESS
We stand by our products, if you have any issues contact us, happy to resolve.
Please email your name, purchase date and photos of the problem, we will respond within 24 hours Monday to Friday.
Most warranty issues can be resolved without returning the part in question to us but this is not set in stone and done on a case by case basis.
Our liability for Goods manufactured by us is limited to making good any defects by repairing the defects or at our option by replacement, within a period not exceeding 5 years after the Goods have been dispatched so long as, A: the defects have arisen solely from faulty materials or workmanship, B: the Goods have not received maltreatment, inattention or interference.
Our liability is limited strictly to the replacement of defective parts in accordance with the above. We are not liable for physical or financial injury, loss or damage or for consequential loss or damage of any kind arising out of the supply, assembly, installation or operation of the our products or arising out of the Seller’s negligence or in any way.
The purchaser is responsible for the proper use of goods for their intended use under the instructions supplied by us.
WARRANTY SHIPPING COSTS
Rack N Roll will deliver replacement warranty parts at our expense.