Returns and Refunds Policy

The Rack N Ride returns and refunds policy lasts 30 days.

If 30 days have passed since your purchase, we can’t offer you a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns cannot be resold if there is damage from the return freight, we take care to package parts to eliminate transport damage.

To return your product, please email or phone to discuss before return shipping.

 

Change of Mind

Returns for change of mind incur a 15% restocking fee, part of this covers the merchant transaction fees which are not refunded by the card companies on refunds.

We do not refund the original outgoing freight to deliver to you.

Custom made orders cannot be returned as they’ve been made especially for your application.

Once assembly has taken place there is no change of mind return option.

 

Cancelled Orders

If you place an order but decide to cancel before it has been shipped, there is a 3.7% cancelation fee.

This is the cost the payment gateway – Stripe – charge to process the order.

Stripe does not refund that fee when a refund is processed.

If your order has already been shipped out, we cannot recall it, you will have to return at your expense and the original freight out will not be refunded.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Refunds are processed back onto the card you made the purchase with through our payment gateway, this can take 5-10 days to appear on your statement. A receipt is issued and emailed to you from the payment gateway.

 

Returns – cost of Shipping

To return your product, first please email or phone us to discuss your options.

For a change of mind return, you will be responsible for organizing and paying for your own shipping to return the item, we suggest  shipping with UPS Store with tracking.

For warranty claims, please see our Warranty page

Since you are likely to be returning expensive items, we recommend you use a trackable shipping service or purchase shipping insurance.

 

Need help?

Email or phone us see Contact us for details for questions related to refunds and returns.