If you have any questions at all regarding vehicle or bike fitment and function please email or phone us 720-569-3221
We are not hard to deal with, if you have any issues, concerns, feedback, please contact us and we will work a solution.
RETURNING PRODUCTS
This has been a non issue to date, no one has asked to return a Rack N Ride® Motorcycle Hitch Carrier once received.
After receiving your carrier if you decide you no longer want it, it’s not like returning a T-Shirt.
Our products are heavy and incur bulky shipping charges plus we’ve take care to package parts to eliminate transport damage.
In some cases we may accept returns that are unused, undamaged and in original packaging.
You will need to organize and pay the return freight.
Returns cannot be resold if there is damage from the return freight if the customer does not repackage like we do.
Returns for change of mind incur a 15% restocking fee, part of this covers the merchant transaction fees which are not refunded by the card companies on refunds.
We do not refund the original outgoing freight to deliver to you.
Custom made orders cannot be returned as they’ve been made especially for your application.
Please contact us with any questions about our products.